Social Media · Community · Tech Support · Philippines

The person
people come to
when it matters.

I'm the person people come to when they need answers. With 13 years across social media, community, tech support, influencer outreach, and finance — I step up before anyone has to ask.

Let's work together
Jean Rose N. Longakit
🖼
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01

About Me

Jean Rose N. Longakit is a Content & Community Manager with 13 years of experience spanning social media, community management, influencer outreach, finance, and tech support — someone who brings both breadth and genuine depth to every role she takes on.

I've never just done my job — I study the ones around me too. I pick up skills that aren't in my job description because the more I know, the more dependable I become. When a situation needs someone to step up, I don't wait to be asked.

I used to take rejections hard. Now I see them as direction. Revisions mean the goal is shared. Criticism means someone believes I can do better. That shift changed everything about how I work.

Right now I'm exploring how to use the EarthRover SDK with Claude AI — using the robot as a physical body and Claude as the brain. I'm also building a personal finance tracking app for Filipinos. And somewhere in between all of that, I'm still hoping to get another turtle. The first one was named Cheetos. 🐢

13
Years of Experience
6
Industries & Roles
15+
Tools Mastered
02

Experience

FrodoBots Lab
1 year
Active
Tech Support & Community Manager
  • Supported customers end-to-end — from purchase, shipment tracking, and unboxing to technical troubleshooting and aftersales — ensuring every user felt genuinely taken care of.
  • Collaborated with logistics, hardware, dev, marketing teams and the CEO to resolve user concerns quickly and accurately across all channels.
  • Managed the Discord community by providing real-time support, gathering product feedback, and turning frustrated users into loyal brand advocates.
  • Tested technical systems including geofences, NFT wallets, and new features — logging bugs and reporting directly to the dev team to improve product quality.
  • Promoted from video editing support articles to writing full articles independently — a result of demonstrated initiative and consistent quality output.
  • Built a working prototype using EarthRover SDK and Claude AI — combining the robot as a physical body with Claude as the decision-making brain, entirely self-driven and beyond job scope.
VANGO Intl.
2 years
Completed
Social Media Manager
  • Managed content creation, approvals, and copywriting for multiple brands — ensuring a consistent, clear brand voice and visual identity across every platform.
  • Leveraged AI tools including ChatGPT and Claude to sharpen copy, speed up production, and raise the quality of brand messaging across all channels.
  • Administered brand Telegram communities as hype team admin — facilitating player games, driving engagement, and routing issues to customer support.
  • Retained during company downsizing — personally acknowledged by the department head for reliability, responsiveness, and measurable impact on the brands handled.
  • Contributed to brand growth that led to a full acquisition — one of the brands Jean managed performed well enough to be sold to another company.
Boundless Management
9 months
Completed
Influencer Outreach Specialist
  • Sourced TikTok and Instagram creators aligned with each client brand's niche, audience, and content style guidelines before initiating outreach.
  • Executed outreach via TikTok DM, Instagram, and email to secure creator partnerships and activate UGC campaigns for partner brands.
  • Coordinated campaign alignment using Lark and Google Workspace, keeping creator deliverables and brand expectations consistently in sync.
The Rabbit Management
Self-established
Founder
Founder — TikTok Partner Agency
  • Founded a TikTok creator partner agency independently — managing a team of outreach assistants and overseeing brand-to-creator matching from the ground up.
  • Led brand outreach personally — identifying potential partners and pitching the agency's value through email and TikTok's partner platform.
  • Closed a landmark deal with Aisasea — secured a face-to-face meeting with the CEO, pitched the partnership, and signed on the spot.
Silly Spirituality
7 months
Completed
SMM & Video Editor
  • Edited long-form Zoom recordings into short-form TikTok, Reels, and Shorts — cutting by topic and surfacing the most valuable moments for each platform.
  • Stepped up when the Social Media Manager abruptly resigned — took over content planning, task delegation, and weekly strategy without being asked.
  • Delivered the brand's first-ever 20K reach in the first full week of managing — a milestone the team had not hit before under previous management.
  • Presented weekly analytics from Meta, YouTube, and TikTok, using audience behavior data to shape the following week's content plan with the team.
WBridges Manpower Corp.
2 years
Completed
Finance & Payment Officer
  • Operated Chinese online banking platforms to process incoming customer payments — cross-referencing order numbers, names, and amounts across high transaction volumes.
  • Navigated Pinyin and Chinese-language banking interfaces without formal language training — developing fast, critical decision-making skills to resolve errors in real time.
  • Maintained data accuracy across the company's integrated system and Google Sheets — flagging and reporting discrepancies to protect financial integrity.
  • Managed bank rotation when transaction limits were reached, ensuring zero payment delays and uninterrupted daily operations.
AURA Experience Elegance
Self-established
Inactive
Founder & Brand Manager — Amazon Affiliate
  • Built a personal Amazon Affiliate brand from scratch — handling product curation, branded content, and audience targeting independently.
  • Developed a consistent visual identity and brand voice, gaining hands-on experience in affiliate marketing, product positioning, and online brand building.
03

Work

Jean
Jean Rose N. Longakit
@jeanjeanity · Content & Community · Philippines
📖
FrodoBots Help Center
Step-by-step guides & tutorials
Read articles →
Betabyte Payment clip
Instagram
Betabyte · Short-form Edit
Social Media Content
Betabyte sugar art
Instagram
Betabyte · Short-form Edit
AI-assisted · Social Post
Betabyte portrait
Instagram
Betabyte · Short-form Edit
AI-generated clips
Silly Spirituality
Instagram
Silly Spirituality · Reel
SMM & Video Editing
Personal Vimeo work
Vimeo · Personal
'Cause When I Look In Your Eyes
Hobby project · Personal edit
AURA Experience Elegance
Own brand · Amazon Affiliate · Content Creator
AURA - Tag Someone
Vimeo
Tag Someone Who Embodies Elegance
AURA · Brand Content
AURA - Elemis Rose
Vimeo
Luxury Skincare Edit
AURA · Affiliate Content
What's your AURA today
Vimeo
What's Your AURA Today?
AURA · Brand Campaign
AURA - Bum Bum Cream
Vimeo
Tag Someone Who Embodies Elegance
AURA · Product Feature
Elevate VA
Client Work · Short-form Video
Client Work
Elevate
VA
Short-form · Social Content
Elevate VA
Vimeo
Are You One of Those Moms That...
Elevate VA · Short-form Content
Click any card to watch ↗
03

Currently Building

talliy.io/demo
⚡ Live Demo
04

Kind Words

No worries at all, Jeanjeanityyy! Thank you for providing an awesome customer service!

ylidelle [BORK]
FrodoBots Lab — Discord Community

Hi Jeanjeanityyy! This is Danai. Thank you for the birthday wishes and the wheels — all three of them! You made my birthday weekend extra special, and I hope your team knows they have a genuinely kind human on their support line. 🎂🤖💛

Danai
FrodoBots Lab — Customer

Someone spoke very highly of you online, by the way.

Migyoku
FrodoBots Lab — Dropped casually mid-support ticket 🥹
04

Tools & Skills

Content & Video
CapCut Canva Figma Loom
Planning & Analytics
ClickUp Metricool Meta Business Suite FastMoss Google Sheets
Community & Comms
Discord Slack Lark Telegram WeChat WhatsApp
E-commerce & Web
Shopify Hostinger Netlify Linktree Amazon Affiliate Supabase
AI Tools
Claude ChatGPT Gemini ASI
Core Skills
Community Building Influencer Outreach Content Strategy Video Editing Copywriting Tech Support Data Accuracy Brand Management
06

Contact

Let's build something great together.

Open to full-time roles, freelance projects, and collaborations in content, community, and social media. Jean responds fast — don't be shy.